|What Makes Us Special|
|Our customers say many nice things about us, but here are the four attributes they seem to appreciate most.
Ease of use. We design our websites to be so easy to use, virtually anyone can play the administrator role. That's important when you consider that association admins change over time and vary tremendously in their levels of computer experience.
Unique hub-based navigation means that once you login to a CondoSites Website, you're only one click away from any current content you care to view. There's no complicated navigation system, no drilling down several layers to find what you want, and no getting lost. It's all right there. Customers love this!
HOA/Condo association expertise. Our founder, Jason King, has twice served as a condo association board president, as well as secretary, treasurer, and a supporting board member in four communities. He has also worked as a property manager. Our customers feel instantly at home with our websites because of our insider's perspective.
Unlimited free support. Our customers appreciate that they can phone us or email us as often as they like for any reason. We never have and never will charge extra for personal support.
Responsive design. Our websites look beautiful and are fully functional on a computer, tablet, or smart phone. Through Responsive Design the layout of the website adapts to the size of the user's screen automatically, with no special apps to download.
Secure. All areas of CondoSites - from back-end interfaces, to the end-user experience - is secured with industry standard SSL encryption on your community's domain. Further, communities have the option to have administrators verify and audit every user account for further multi-factor authentication.
|CondoSites is committed to providing you with an outstanding Website and exceptional service for as long as we do business together.
If during your first 30 days with us you are unhappy with us for any reason, we will cheerfully refund your money. If at any point thereafter you choose not to stay with us, give us 30-days notice and we will refund the unused portion of any payment you may have made.
|CondoSites provides the website's administrator with unlimited telephone and email support. We love hearing from you and will give you all the time you need for training, follow-up questions, or special requests and there is never an extra charge.|
What Your Fee Covers
Your monthly CondoSites fee includes the website product and hosting, one-on-one content management training, unlimited telephone and email support, and all the services and features listed below, along with any future site enhancements that we develop. All at a low monthly price with no term commitments, contracts, set-up fees, or hidden charges.
We guarantee your satisfaction. If during your post-launch first 30 days with us you are unhappy for any reason, we will cheerfully refund your money. If at any point thereafter you choose not to stay with us, we will refund the unused portion of any payment you may have made.
|Full explanation of features and demos are available on our website at http://www.CondoSites.com/features.php.|
|Domain Registration & Renewal|
|Custom Home Page Design|
|Content Management Training|
|Early Stage Monitoring & Periodic Review|
|Unlimited Telephone Support|
|Unlimited Email Support|
|Home Page Options|
|Navigation Column Sections|
|Mobile Friendly / Responsive Design|
|One-Click Hub Navigation|
|Unlimited Document Uploads|
|Group-Prioritized Content Display|
|Dues Payment Option|
|Personal Profile Pages|
|Property Management Accounting Integration|
|Revenue Generating Opportunities|
|Additional External Links|
|Forgotten Password Recovery|
|Board Member Only Features|
|Add to My Calendar|
|Board of Directors Module|
|Business Directory Module|
|Classified Ads Module|
|Homes for Sale or Rent Module|
|Maps of the Community Module|
|Meeting Dates Module|
|Maintenance & Service Request Module|
|Package Log & Notification Module|
|Pet Center Module|
|Photos of the Community|
|Property Staff Module|
|Utilities and Local Links Module|
|Directory Request e-Form|
|Facility Rental Request e-Form|
|General Request e-Form|
|Guest Parking Request e-Form|
|Parking Registration e-Form|
|Party Petition e-Form|
|Permission to Enter e-Form|
|Pet Registration e-Form|
|Report a Violation e-Form|
|Restaurant Reservation Request e-Form|
|Suggestion Box e-Form|
|Towing Request e-Form|
|Work Order e-Form|
|When you first contact us, we'll answer any questions you may have. If you're interested in working with us, we'll send you a questionnaire that will allow us to activate your new website and perform some initial customization.|
|A Brief Questionnaire|
Once you decide to become a customer, we'll send you a brief questionnaire asking you about the legal name of your community, its common name, its physical (and mappable) address, your property manager's name and contact information, your community's domain name if there is one, along with some additional easy to answer questions that will allow us to perform some basic early customizations.
Next you'll describe your property, its amenities, staff, and any special services available to residents.
|Domain Name Acquisition|
|If your community doesn't have a domain name, we'll help you get one. Once we find one you like, you can choose to purchase it and, later, pay for renewals; or we can purchase and manage the domain for you, with our written assurance that we'll transfer it back to you at no charge (except for any transfer fees required by your registrar), should you ever choose to cancel our service.|
|Once we receive your completed questionnaire, we'll activate your new website and perform some early customizations such as unit formatting, populating your Utilities module, and customizing a few of your eForms. Some of this content, such as your local utilities, we'll take from what you provided in your questionnaire. We can also take select content from your existing site, if there is one, or from the developer's site if it's still up.
Next, we'll send you an email confirming the activation that includes a link to our series of five minute orientation videos. Once you've seen those, you'll have a basic understanding of how to perform administrative tasks on the website and can begin adding content. We recommend starting with uploading documents. After you have had a chance to explore and begin using the software, you can schedule a 30 to 60-minute phone call to provide one-on-one training on our content management system, and provide suggestions and best practices.
To help you get the most out of your website, we regularly offer complimentary webinars on a variety of topics, and one-on-one help is always available at no extra charge. We even have help tips built into the content management control panels, and helpful videos.
|Once you know how to use the system, you'll want to upload all your legal and non-changing informational documents such as your CC&Rs or Rules & Regulations, as well as your current and past meeting minutes and newsletters. We will even provide you with a content planning guide to help you decide on and collect content for the website.|
|While you're working on uploading content, we'll be customizing the visual aspect of your website using photos you send us of your community, it's interior and exterior common elements, and it's views and neighborhood.
If you don't have photos, or don't want to display your actual property on the site, we'll speak with you about options, such as using stock photography, neighborhood photography, or graphic art.
|Launching Your Site|
|Just before you launch, you'll want to schedule your pre-launch call with us, where we'll review your site with you from end to end, helping to make sure everything is working properly and ready for your association to begin using.
As always, we will answer any questions you have, and give our advice on best practices.
|Following launch, we'll stay in touch with you by phone or email or both until you become fully acclimated to the system. We'll also monitor your use of the website and contact you if we see that you're doing something incorrectly or not taking advantage of certain features.
Most likely, it will be smooth sailing from there on out; but if there is anything you need at any time, just let us know. We're only a phone call or email away, and we'll love hearing from you!
|Who we are and what we do...|
|CondoSites creates websites for HOAs (homeowners associations), POAs (property owners associations), PUDs (planned unit developments), condominium associations, stratas, common interest developments, and other master planned community associations. We work with communities of all sizes in both the United States and Canada.
We have been building websites since 1998. The first website built for an HOA was launched in 2004 and in 2005 we launched a second and realized a market need for a specialized website product for the Condo/HOA industry, and CondoSites as a brand was born in 2005.
CondoSites is privately owned and has been debt free from day one. We partner with companies like PayLease and Mvix, to give you access to some of the best technology in the industry. We also work only with the best, like award winning web host InMotion Hosting, and some of the best web developers in the industry, to give you the best product experience. Finally, we know you deserve to work with a dedicated person who understands technology and the condo/HOA industry, which is why every association we serve works directly with CondoSites owner and founder, Jason King, to ensure your needs are met and our product grows.
|Your satisfaction with our product as well as our service is our prime policy, guaranteed! Our policies have been established as a guideline in how we do business with you. If there is anything we can do to make our product or service experience better, please let us know.
‐ Jason King, owner/founder
View all of our policies
|CondoSites does not and never will share or sell any of your website, association, user, or community information. With your permission we may introduce you to some of our service and technology partners, if we feel you would benefit from their offerings.
For maximum online security, we use 256-bit SSL encryption for all work and maintenance to our sites. InMotion Hosting bases its web hosting platform on the Linux/Unix operating system for greater speed and reliability. They monitor it 24/7 for any signs of unusual activity and benchmark it continuously for performance.