Do you have a Communication Policy? – Setting expectations on communications.

A lot goes on in an association, and there are many ways that topics can be communicated, which can be confusing for owners and residents. A Communication Policy is an easy way to spell out various conditions where you communicate to your membership and residents, and how they can expect to receive those communications.

A Communication Policy might look something like this:

In this example we have highlighted the Website column and as a bonus to publishing such a policy, your membership and residents will see that the association website is a one-stop-shop for all communications.

Before publishing a Communication Policy in your community, be sure to cross reference your governing documents and state statutes to verify any requirements or restrictions on how certain materials must be distributed. Be sure to also consult with your association council and licensed community manager.

Florida Communities: Be sure you are also adhering to state requirements on website content! Remember that Meeting Notices must also appear on Digital Signage and Community Channels if you have them.

California Communities: You can use your community website as a posting location for general notices, so long as the website is noted as such in your annual budget report and policy statement. (Civil Code section 4045(d))

An editable Microsoft Word version of the above sample can be downloaded here.

In the above sample, you may have noticed the columns for Lobby Display/Community Channel and Text Messaging. Learn more about our Digital Information Display product and Mass Texting options through our partner, GivBee.