Encouraging users to create logins
and registering the holdouts

You've finished populating your website and sent out your fliers and emails to the community inviting them to create their login. You've waited patiently, but you still have owners and residents who have not created their logins. Sound familiar? If so, you are not alone.

First, it is important to understand that some individuals purchase and live in associations so that other people will take care of things. They want a hands-off lifestyle. But some people just need some (ahem) "encouragement". You may even be considering enrolling them yourself. Before you take this step, there are important procedures you need to follow to legally protect yourself and the association.

IMPORTANT NOTE:
In our age of privacy laws, some states and association governing documents are written to prevent associations from sharing owner and resident information with 3rd parties without their consent. Be sure to consult with association councel and familiarize yourself with any restrictions which effect your community before you manually register users.

Send advance notice to owners and residents:
Before manually registering users into CondoSites, it is important to send a letter in advance spelling out why you are registering users, giving those individuals the opportunity to opt-out, and a deadline with instructions to do so. Click here to download this sample letter. You can find the flier referenced in the sample letter on your website, at the bottom of the Navigation Column, in the Printable Fliers folder.

Manually registering users:
You will register users manually the same way they register themselves – by visiting the website, clicking the "Create Login" link and filling out the form. When completing the form, be sure to do so in line with the letter you've mailed, including the Email Preferences and Directory Preferences specified. You can use any password you wish; and be sure to include it on the followup email. Alternatively, you may leave the password off the letter and instruct users in the letter to perform a password reset using the "Login Help?" link available on all login pages.

Send a followup letter:
Once you've manually registered users, it is important to send a follow-up letter to confirm your actions and for their records. Click here to download this sample follow-up letter.

Note: When a user is registered in CondoSites, an automated email is sent to that user with a single click link used to verify their email address. Users must click this link before our software will include them in emails sent through our service.